FAQ / Help & Support / Troubleshooting common issues
Troubleshooting common issues
Most GamiLife issues can be resolved with one of the steps below.
Can't log in
- Make sure you're using the correct email address and password
- Try resetting your password from Settings → Change Password
- Check your internet connection
- If the problem persists, email support@gamilife.com
Session not saving
- Make sure you tapped Complete Session and saw the Reflection screen
- Check your internet connection - sessions sync to the server on completion
- If a session completed but doesn't appear in your history, wait a minute and refresh the page
XP didn't update
- Pull to refresh on the Goals or Profile page
- XP is credited when the session is marked complete - abandoned sessions earn reduced or no XP
Still stuck?
Email support@gamilife.com with your username and a description of the problem.